This page is available in English and Turkish. The Turkish version prevails.
This notice explains how we process the personal data of people who use our website, WhatsApp line, chat assistant and partner-hotel panel, in line with Turkish Personal Data Protection Law No. 6698 ("KVKK").
1. Data controller
- Company: RDY VİP Travel Turizm Ticaret Limited Şirketi (trading as RDY Kartal Travel)
- Tax office / no: Pendik · 7342549004
- MERSIS no: 0734254900400001
- Trade registry: Istanbul Chamber of Commerce, no. 422781-5
- TÜRSAB licence no: 15291
- Address: Yenişehir Mah. Osmanlı Blv. Çağdaş Center No: 10 İç Kapı No: 101, Pendik / İstanbul, Türkiye
- Phone / WhatsApp: +90 530 225 85 59 · +90 531 317 62 10
- Email: [email protected]
- Website: www.rdykartaltravel.com
2. Data we process
- Identity and contact: name, phone, email, country.
- Trip details: transfer date and time, route, hotel or address, room number, flight number, number of passengers, your notes.
- Passenger details: passenger names (and, where required, nationality / ID details) for the legally required transport notification.
- Payment: payment method and amount. We never receive your card details; card payments are made on the secure page of the licensed payment institution iyzico.
- Account: your e-mail and password (stored only as a one-way hash), number of suitcases.
- Marketing consent: only if you tick the box on the booking form, with the date you did so.
- Chat messages: what you write to our chat assistant.
- Security logs: IP address and technical logs kept by our hosting provider for security.
3. Purposes and legal grounds
- Taking, confirming and carrying out your booking, contacting you and collecting payment — performance of a contract (KVKK art. 5/2-c).
- Legally required passenger-transport notifications (Ministry of Transport U-ETDS system), invoicing and accounting — legal obligation (art. 5/2-ç).
- Sending offers and news by e-mail if you separately agreed to it — explicit consent (art. 5/1) and Law No. 6563. You can withdraw it at any time via the link in each e-mail or by writing to [email protected].
- Service quality, handling complaints, preventing fraud and misuse — legitimate interest (art. 5/2-f).
- Answering your questions through the chat assistant — at your request, pre-contract information (art. 5/2-c).
We never sell or rent your personal data.
4. Who receives it
- Our driver / vehicle team (only what is needed for the transfer).
- Public authorities where the law requires (U-ETDS, tax office, courts).
- iyzico, for card payments.
- If a partner hotel entered the booking, that hotel (only its own guest's booking).
- Service providers abroad: our website and database are hosted on Cloudflare, Inc. infrastructure; booking notification emails are sent via Resend; chat-assistant messages are processed by Anthropic PBC's AI service. These transfers are made under KVKK art. 9. Using the chat assistant is optional; please do not type ID, passport or card details into the chat.
5. How long we keep it
Booking and invoice records are kept for the periods required by law (up to 10 years under tax law). Chat and technical logs are deleted once no longer needed. Expired data is deleted, destroyed or anonymised.
6. Cookies
We use what the site needs to work: your browser's session storage to carry your booking summary to the checkout page (cleared when you close the tab), session cookies for "My bookings" and the partner-hotel panel, and browser storage to remember your cookie choice.
Ad measurement (Meta Pixel): only if you click "Accept" in the cookie box, the Meta Pixel tool of Meta Platforms Ireland Ltd. runs. The pages you visit, taps on the WhatsApp button and completed bookings (amount and currency only; your name, phone or e-mail are not sent) are shared with Meta to measure our Instagram/Facebook ads and show them to the right people. This is based on your explicit consent (KVKK art. 5/1) and involves a transfer abroad (art. 9). If you click "Decline", the Pixel is never loaded. You can change your choice any time via "Cookie settings" at the bottom of the page.
7. Your rights (KVKK art. 11)
You may ask whether we process your data, request information about it, learn the purpose and recipients, ask for correction, deletion or destruction, ask us to notify recipients of these changes, object to a result produced solely by automated analysis, and claim compensation for damage caused by unlawful processing.
Send requests to [email protected] or in writing to the address above. We reply free of charge within 30 days.
Last updated: 02.11.2026