We tried to answer some of the most asked questions about the airport transfer order and the services we offered. Apart from these answers, you can send us all your inquiries by phone (+90 530 225 8559), e-mail (info@rdykartaltravel.com) or our contact form on our contact page.
If you contact us and provide all necessary information for the reservation, we can make a reservation for you and send your ticket to your e-mail address.
Your reservation will be confirmed within 12 hours and the Order Confirmation Mail will be sent to you. Please make sure that your order is confirmed.
Our staff will meet you at the terminal gate with a RDY Kartal Travel written sign. Extra details about welcome are written in your confirmation email.
We track your flight using the flight number you give us when booking. If your flight is delayed, your driver is rescheduled to the new landing time at no extra charge.
On arrival transfers you also have 60 minutes of free waiting time after the aircraft lands. If passport control or baggage claim takes longer than that, please let us know on WhatsApp.
You can cancel your booking free of charge up to 24 hours before the start time of your transfer.
To cancel or change a booking, just message us on WhatsApp or write to info@rdykartaltravel.com with your booking number.
You have two options: pay online by credit card when you book, or pay the driver in cash during the transfer.
For cash we accept Turkish Lira, Euro, US Dollar and British Pound. The price you see when booking is fixed - there are no extra charges afterwards for traffic or waiting. Baby and child seats are charged separately.
Our standard VIP vehicles (Mercedes Vito and similar) carry 6 passengers and 6 large suitcases.
If your group is larger, or you have more than six suitcases, message us before booking and we will arrange a second vehicle. Please state your luggage count when booking so that we send the right vehicle.
Yes, we provide baby and child seats. Seats are charged separately and must be selected on the booking form.
Tell us your child's age and weight and we will prepare the right seat. We cannot guarantee availability for last-minute requests, so please select seats when you book.
